Frequently asked questions
Everything you need to know about buying, using, and getting support for Asson Softwares plugins.
How do I receive my plugin after paying?
Immediately after checkout you get a download link on screen and an invoice email containing the same link. If you have an account, the download is also saved to your dashboard.
Which payment methods do you accept?
We accept secure payments through PayPal, which also lets you pay by most major debit and credit cards. Your payment details never touch our servers.
Do I need an account to buy?
No — you can check out with just your name and email. Creating an account is optional but lets you track orders and re-download anytime.
Can I use plugins on client websites?
Yes. One licence covers your own stores and the stores you build and manage for clients.
Do I get updates and support?
Every purchase includes one year of updates and support. The All-Access Pass also includes new plugins released during your term.
What is your refund policy?
We offer a 14-day money-back guarantee. If a plugin doesn't work as described and we can't fix it, we'll refund you. See our Refund Policy for details.
Are the plugins compatible with the latest WooCommerce?
Yes, we keep our plugins tested and updated against current WordPress and WooCommerce releases.
How do I get help?
Email our support team or use the contact form. We reply within one business day.
Still have a question? Contact us →