Refund Policy

Last updated: September 2, 2026

We want you to be happy with your purchase. This Refund Policy explains when and how you can request a refund for products bought from Asson Softwares.

1. 14-day money-back guarantee

Because our products are digital, we offer a 14-day refund window from the date of purchase. If a product does not work as described and we cannot resolve the issue, you may request a full refund within 14 days.

2. Conditions

• You contacted support and gave us a reasonable opportunity to fix the problem.
• The request is made within 14 days of purchase.
• The issue is with the product itself, not an unrelated third-party conflict or a change of mind after successful use.

3. Not refundable

• Requests after the 14-day window.
• All-Access renewals where the service was used during the term.

4. How to request

Email [email protected] with your invoice number (e.g. AS-1234), the email used at checkout, and a short description. We review every request within 2 business days.

5. How refunds are issued

Approved refunds are returned to your original PayPal account. Once refunded, the associated licence and downloads are deactivated.

6. Contact

Need help first? Email [email protected].